Privacy Policy

We comply with the UK GDPR and the Data Protection Act 2018. This notice explains what personal data we process, why, and your rights.

Controller

Ace Electrical Engineers Ltd (the “Company”). For all privacy requests, please use the contact form (choose “Data request”).

What we collect

• Identity & contact: name, email, phone.
• Job details: property/location, access info, notes you provide.
• Technical & security: IP address, user-agent, timestamps.

Why we use it (lawful bases)

• Contract – preparing quotes, scheduling and delivering works.
• Legitimate interests – running and protecting our business (e.g. fraud/spam prevention, service quality).
• Legal obligation – safety, compliance and financial record-keeping.

How long we keep it

• Enquiries: up to 24 months.
• Works & safety records: up to 6–10 years (statutory/insurance).
• Access logs/security: up to 12 months.

Sharing

We may share limited data with trusted service providers (e.g. secure hosting, email delivery, insurers) strictly for the purposes above. We do not sell personal data.

Your rights

You can request access, correction, deletion, restriction, portability, and object to processing. Submit requests via the contact form.

Complaints

You can complain to the ICO (ico.org.uk). We’d appreciate the chance to resolve matters first via our contact form.